We appreciate your trust in our Facebook, Instagram, and WhatsApp Automation Platform for managing your social media presence, e-commerce activities, and automating communication with artificial intelligence-powered chatbots. Below, you will find our refund and cancellation policy:
1. Refund Eligibility:
- Refunds may be requested within 30 days of the original purchase date.
- To qualify for a refund, users must provide a valid reason for the request, such as technical issues or dissatisfaction with the service.
- Refunds will not be granted for reasons such as change of mind or failure to utilize the platform properly.
2. Refund Process:
- To request a refund, users must contact our customer support team at [support email] and provide necessary details, including the reason for the refund request and proof of purchase.
- Refund requests will be reviewed by our team within 5 business days.
- If the refund request is approved, the refund will be processed using the original method of payment. Please allow 7-10 business days for the refund to reflect in your account.
3. Non-Refundable Items:
- Certain services or features may not be eligible for refunds. These include but are not limited to:
- Customized AI chatbot development.
- Any fees incurred due to third-party integrations or services.
- E-commerce transactions processed through the platform.
4. Cancellation Policy:
- Users may cancel their subscription at any time by accessing their account settings or contacting our customer support team.
- Cancellations made within the initial 30-day period will be eligible for a full refund.
- Cancellations made after the initial 30-day period will not be eligible for refunds for the current billing cycle. However, users will not be billed for subsequent billing cycles.
5. Changes to Refund and Cancellation Policy:
- We reserve the right to modify or update this refund and cancellation policy at any time. Any changes will be effective immediately upon posting on our website.
- Users are encouraged to review this policy periodically for any updates or changes.
If you have any questions or require assistance regarding our refund and cancellation policy, please do not hesitate to contact our customer support team. Thank you for choosing our platform to enhance your social media management and e-commerce endeavors.